Definitions
“Christchurch Crematorium Funerals” means Christchurch Crematorium Funeral Services Limited or any employees, agents or duly authorised representatives.
“Agreement” means the supply of funeral services to the Customer in accordance with the Funeral Services Agreement.
“Customer” means the Customer named in the Funeral Services Agreement, and if more than one, their liability shall be equal over the entire debt.
“Deceased” means the deceased person named in the Funeral Services Agreement.
“Funeral” means the ceremony and all other matters associated with the burial or cremation of the Deceased.
“Services” means all services, advice and attendances provided by Christchurch Crematorium Funerals to the Customer in respect of the Funeral for the Deceased.
“Disbursements” means all expenses and sums payable to third parties in connection with the Funeral for the Deceased other than any sums due to Christchurch Crematorium Funerals for providing the Services.
Acceptance
By signing the Funeral Services Agreement the customer agrees to the terms of this agreement.
Services
Christchurch Crematorium Funerals agrees to provide the services outlined in the quotation provided in the agreed timeframe.
The Customer has the right to make changes to the services provided. Christchurch Crematorium Funerals must agree to any changes to the contract in writing. In the event that an item of service is not able to be provided, that cost will be removed from the quote.
Collection & Use of Information
The Customer authorises Christchurch Crematorium Funerals to collect, retain, use and disclose any personal information about the Customer, for the purpose of assessing the Customer’s credit worthiness, providing the Services, and enforcing any rights under this agreement.
You can view our full privacy policy on our website www.chchcremations.co.nz/privacy-policy.
If the Customer’s assessed credit worthiness is unsatisfactory, then Christchurch Crematorium Funerals may, in its sole discretion, withhold all further Services until further arrangements have been agreed with the Customer.
Payment
Customers must pay the quoted price on or before the due date stated on the invoice. Prices include GST. Interest shall accrue from the due date until the date of payment at the rate of 1.5% per calendar month.
An Account Recovery Fee of $500 including GST shall be payable by the Customer if payment is not made by the due date.
Any legal costs (including solicitor’s fees and disbursements) or debt collection agency fees incurred by Christchurch Crematorium Funerals in the enforcement of any rights, contained in this Agreement shall be paid by the Customer.
Payment of the invoice remains the responsibility of the Customer regardless of any funds expected from the granting of probate, from Government Departments or payment of any insurance claim.
Cancellation
Christchurch Crematorium Funerals agrees to provide the Services as stated in this Agreement.
In the event the Customer gives notice to cancel the Agreement before Christchurch Crematorium Funerals has completed the Funeral for the Deceased, then Christchurch Crematorium Funerals may invoice the Customer for all Services and/or Disbursements supplied to the Customer up to and including the date of cancellation.
Return of ashes
Where the Customer elects to have the body of the Deceased cremated, guidance will be given on interment options. It is expected that ashes will be uplifted within several months. If ashes have not been claimed after three (3) years then any ashes of the Deceased’s body that remain unclaimed may be scattered at an appropriate site. A Registered letter will be sent to the last known address of the Customer prior to scattering. Christchurch Crematorium Funerals accepts no liability for scattering ashes should there be no response to the Registered Letter.
Miscellaneous
If Christchurch Crematorium Funerals does not insist on enforcing any right under this Agreement that will not mean Christchurch Crematorium Funerals is prevented in the future from enforcing any of its other rights.
If any Agreement provision is held by a Court to be illegal or unenforceable, then the remainder of the Agreement provisions will not be affected.
The Customer will not pass on any of their rights or obligations under this Agreement to any other person without Christchurch Crematorium Funerals’ consent.
Nothing in this Agreement will affect the Customer’s rights under the Consumers Guarantees Act or the Fair Trading Act.
Complaints
If you have a complaint, we would like to hear from you.
How to contact us
By phone on 0800 115 441
Between 8:00am and 5:00pm, Monday to Friday
Email: letusknow@chchcremations.co.nz
Or write to us:
The Funeral Services Manager
Christchurch Crematorium Funerals
PO Box 39127, Christchurch 8545
What is our complaints process?
Once we have received your complaint, we will contact you within three working days.
We will always take the time to understand your complaint and resolve your complaint by doing our best to put it right.
We endorse and recognise all rights of the consumer under the Consumer Guarantees Act 1993.
If you’re not satisfied
As a member of the Funeral Directors Association of NZ we adhere to their code of conduct. You may contact them:
Funeral Directors Association of NZ
PO Box 25148
Featherstone Street
Wellington 6146
(04) 473 7475
info@fdanz.org.nz
